Answers · Plainly
Frequently Asked Questions
Questions we hear often. Answered plainly — no jargon, no upsell.
Section 1.0 — Backup power & generators
Backup power & generators.
PSPS events in Santa Clarita and the San Fernando Valley have increased every fire season
since 2018. The two-day outage you experienced last year may be a three-day outage next
year. A backup generator isn't preparing for a once-in-a-decade event — it's preparing
for what's now an annual one. We'll walk through your specific neighborhood's outage
history during a free assessment.
We're an authorized Generac dealer and installer — verifiable on Generac's dealer locator
at generac.com. That means manufacturer-trained installation, manufacturer warranty
registered correctly, and access to Generac parts and support for the life of your system.
We're also authorized by Kohler and Briggs & Stratton.
The generator itself typically takes one day to install. Permitting through LA County or
the relevant city jurisdiction runs 5–10 business days; we handle all permit applications
and inspection coordination.
Section 2.0 — Panel upgrades
Panel upgrades.
For a typical residential 200A service upgrade in the Santa Clarita Valley, the on-site
work is one day. Permitting through LA County usually takes 5–10 business days; we handle
the application and the inspection coordination. You'll be without power for 4–6 hours
during the upgrade itself.
Not always — but we evaluate your panel during the EV charger consultation. Often a panel
upgrade is paired with the charger installation. Sometimes a dedicated subpanel makes more
sense than a full main-panel upgrade. We'll explain options in plain English, with
transparent pricing.
Section 3.0 — EV charger installation
EV charger installation.
Yes — that's a very common situation. We'll evaluate your panel during the EV charger
consultation. Often a panel upgrade is paired with the charger installation. Sometimes a
dedicated subpanel makes more sense than a full main-panel upgrade. We'll explain options
in plain English, with transparent pricing.
Level 1 uses a standard 120V outlet and adds roughly 3–5 miles of range per hour of
charging. Level 2 uses a dedicated 240V circuit (the same type as a dryer or oven) and
adds 25–40 miles per hour. For most daily drivers, Level 2 is what makes EV ownership
practical.
Section 4.0 — Licensing, permits & how we work
Licensing, permits & how we work.
Our crews work Monday through Saturday, 7:00 AM to 7:00 PM. If you have a genuine
emergency — smoke, sparks, a burning smell, or downed wiring — call 911 first, then
report it to your electricity provider (SCE or LADWP) so they can cut power to the line.
For urgent electrical problems that aren't dangerous, call your nearest location during
business hours and we'll help you figure out the safe next step: Santa Clarita
(888) 441-9606 or Valley Glen
(818) 812-6441.
CSLB license #938027 is searchable at cslb.ca.gov. Enter the license number in the "Check a License" tool. You'll see the
license status, bonding, and insurance confirmation.
Yes. Every project that requires a permit gets one — we handle the application, submit the
required documentation, and coordinate with the city or county inspector. Permit-skipping
creates liability for you as a homeowner and voids manufacturer warranties. We don't offer
no-permit jobs.
Still have a question?
Ask us directly.
Don't see your question? Call your closest location — Santa Clarita (888) 441-9606 or Valley Glen (818) 812-6441 — or book a free on-site assessment.
- Licensed C-10 contractor (#938027) — fully insured
- Generac & Kohler authorized — permits handled for you
- Clear, itemized quotes after a free on-site assessment
- Mon–Sat, 7:00 AM – 7:00 PM at both Valley offices
- A real human answers — not a queue